Scheduling, Cancellation and Fee Policies

• We try to schedule students with the same instructor for each lesson to maintain continuity but this may not always be possible due to timing and resource constraints. You may also request a different instructor when scheduling your next lesson.
• All lessons are private with an individual student and instructor. However, from time to time we may be training a new instructor who would also ride along in the back seat to observe the lesson.
• If you don't have your permit yet, you can enroll for any lesson package but we cannot schedule you until you have your permit.
• Students with pre-paid lesson packages may schedule future appointments in advance, otherwise only one lesson will be scheduled at a time.
• Pre-paid lesson packages are typically scheduled over several months so that the student has time to practice between lessons. We recommend at least approximately 10-15 hours of practice between the first and second lesson. We usually schedule the third lesson closer to the student's test date and recommend scheduling in advance.
• We are busiest over the summer months and may not be able to accommodate all schedule requests but are happy to wait list you for openings as they come up.
• Partial refunds for the unused portion of pre-paid packages are based on the individual prices for lessons already taught.
• Pre-paid lesson packages are valid for as long as the original CA learner's permit is valid. Any payments for unused lessons are forfeited after the original CA permit expires.
• Cancellations or changes to scheduled lesson may be made at least 48 hours before the lesson. For any lessons canceled within 48 hours of the scheduled time, a $60 cancellation fee will be charged.
• Students must have their original, DMV-issued permit with them during the lesson. If an instructor arrives and the original permit is not available or has expired, or the student is unable to go on the lesson without prior notice, an $80 fee will be charged.
• Payments can be made by cash, check or credit card with the instructor at beginning of the lesson, by credit card by calling the office in advance, or on our payments page. Returned checks are charged a $30 fee.
• If a student has an outstanding balance, certificates of completion will not be issued until the balance is paid.
• A lost certificate of completion for Driver Education or Behind the Wheel Training can be replaced for a $30 fee.